Terms of Service & SLAs
Last updated: July 10, 2026
1. Service Level Agreements (SLAs)
SMARTSOFTWARE SOLUTIONS targets a continuous 99.99% system uptime rate for standard production clusters deployed on Google Cloud Run or AWS ECS nodes. Critical system outages are reviewed within 15 minutes by on-duty DevOps specialists.
2. Software Intellectual Property (IP)
Unless explicitly specified in a dedicated custom statement of work, all final code deliverables, Figma sheets, compiled source files, and database schemas are transferred 100% to the client upon full project invoice completion.
3. Ethical Compliance & Abuse
Users are strictly forbidden from utilizing our custom software systems or cloud architectures to launch unauthorized security penetration testing scripts, host malicious codes, or collect databases violating global GDPR and HIPAA privacy guidelines.
4. Legal Jurisdictions
These conditions are governed by and construed in accordance with the laws of the State of California, United States, without giving effect to any principles of conflict of laws.